Our hosting runs on Amazon Web Services (AWS), an industry-leading cloud platform trusted by businesses worldwide. It's fast, reliable, and scales automatically with your traffic, so you won't have to worry about your site slowing down or going offline when things get busy.We add an extra layer of protection with Cloudflare, a security and performance service famously powered by lava lamps. Cloudflare's Web Application Firewall (WAF) monitors and blocks unwanted or malicious traffic before it reaches your site. It also includes DDoS protection, stopping hackers from overwhelming your <a href="https://sidigital.co/services/develop/websites">website</a> and making it inaccessible.

Overview

No juggling multiple providers or chasing different companies when something needs fixing. We're your single point of contact for everything hosting and security related. If there's ever an issue, you know exactly who to call, and we'll deal with it. One relationship, less hassle.

We maintain our own systems and hosting infrastructure, running regular updates to patch security vulnerabilities and keep everything performing at its best. Our maintenance schedules are proactive, not reactive, so problems get fixed before they become problems. Your site and data stay protected without you having to think about it.

Our hosting meets privacy and security standards like GDPR, and we stay on top of changing regulations so you don't have to. We keep our practices current as the rules evolve, giving you peace of mind that your data is handled properly and your business stays compliant.

Approach

A user-centric new website for an award winning ferry company.

Wightlink's 4.5 million annual passengers now book ferry crossings through a redesigned website built around how they actually plan and travel. The new platform handles 140+ daily sailings across three routes, turning complex timetabling and fare structures into clear, considered decisions.Passengers searching for the best crossing time now see real-time availability, instant fare comparisons, and flexible booking options without having to navigate multiple pages or wrestle with unclear pricing. The site's journey planner anticipates common questions, like vehicle sizes, passenger numbers, travel dates, and presents the right information at the right time.Since launch, we've continued expanding the platform's capabilities. The Best Fare Finder automatically compares ticket options across dates and times to give the user genuine savings. The Wightlink Explorer helps passengers discover Isle of Wight destinations and plan their visit alongside their crossing, turning a transactional booking into trip inspiration.

Wightlink

To get a true understanding of Wightlink’s requirements and pain points, we held regular workshops to discuss key phases of the design and build.

Customers booking ferry crossings often don't know which route suits them best or whether their vehicle qualifies for standard pricing. Staff knew this. They fielded the same questions hundreds of times daily. Traditional user testing revealed the problems; workshop sessions conducted onboard actual ferry crossings uncovered why they persisted.Passengers planning trips while travelling showed us they juggle multiple variables simultaneously: outbound and return times, vehicle sizes, passenger counts, and flexible dates all compete for attention. The existing booking flow forced linear decisions, making customers backtrack repeatedly or abandon bookings to double-check details.This shaped three core design principles: present all variables immediately, eliminate unnecessary steps, and remember context for returning visitors. The booking widget now displays route options, live availability, and vehicle requirements on a single screen. The site architecture puts timetables, fares, and booking within one click of each other, regardless of entry point.

UX Research

The website pulls live operational data into every stage of the passenger journey.

Real-time service updates show delays or cancellations directly under the navigation bar. Live Feefo reviews surface on route pages, helping first-time visitors choose between Wightlink's three island routes based on passenger experiences. Interactive maps display geolocation and nearby facilities.Behind all of this sits direct integration with Wightlink's internal booking system, syncing purchases, vehicle details, and passenger data instantly. The site handles bookings for 140+ daily sailings without manual processing or duplicate entries.

Real-time platform integration

Wightlink operates three ferry routes between Hampshire and the Isle of Wight, carrying 4.5 million passengers annually across 140+ daily sailings. Their website handles the majority of bookings for both leisure travellers and island residents who rely on regular crossings for commuting and essential travel.We've worked with Wightlink since 2017, rebuilding their platform and continuously developing new features that turn complex timetabling and fare structures into clear passenger decisions.

Large-scale UX research, content auditing and website build for Wightlink.

Large-scale UX research, content auditing and website build for Wightlink.

Jodie Armstrong

If you’re looking for a partner to help with website hosting and data security, get in touch and we’ll book an initial consultation.

Book a consultation

Got a project in mind? 

When your project launches, that's not the end of our relationship. We'll work with you to look beyond what we've built, making proactive improvements based on the goals we defined during discovery. Our aim is to keep pushing your <a href="https://sidigital.co/services/develop/websites">website</a>, <a href="https://sidigital.co/services/develop/mobile-apps">app</a>, or <a href="https://sidigital.co/services/design/branding">brand</a> forward, not just keep it ticking over.It's why many of our clients have worked with us for over ten years. They value having a partner who understands their business and brings ideas to the table, not just one who waits to be told what to do. We also know that business goals shift over time, so we adapt alongside you. And if you start using new tools or systems, we can integrate those into your digital presence too.Our long-term partnerships give you peace of mind that trusted experts are looking after your project, so you can focus on growing your business.

If you’re looking to create a long-term partnership with a proactive team, get in touch and we’ll book an initial consultation.

We provide long-term, goal-oriented retained support, partnering with our clients to nurture the continued growth of their digital products.

We provide long-term, goal-oriented retained support, partnering with our clients to nurture the continued growth of their digital products.

We partner with you beyond project launch, supporting your long-term goals with hosting, data security, and ongoing improvements.

We partner with you beyond project launch, supporting your long-term goals with hosting, data security, and ongoing improvements.

Support

Retained

Support more

When we build your website or portal, we don't just hand it over and wish you luck. We host it too, so you've got one team looking after everything.

When we build your website or portal, we don't just hand it over and wish you luck. We host it too, so you've got one team looking after everything.

We think about the long game from day one. During <a href="https://sidigital.co/services/discover">discovery</a>, we'll map out your future plans, whether that's new integrations, scaling up, or expanding into new markets, and we'll design and <a href="https://sidigital.co/services/develop">build</a> your project with that growth in mind. Once you've launched, we're there to help you get there.Our support services cover everything you need to keep your website, app, or portal running smoothly. We handle <a href="https://sidigital.co/services/support/hosting-and-data-security">hosting, implement robust security</a> measures, and help you <a href="https://sidigital.co/services/integrate">integrate with other tools and platforms</a> as your business evolves. It's all taken care of, so you can focus on what you do best.We're proactive too. We won't wait for something to break before we get in touch. We'll come to you with recommendations, whether that's <a href="https://sidigital.co/services/design">design improvements</a>, performance tweaks, or tech upgrades, to keep everything in top shape. Less worrying about rebuilds down the line, more time spent on growing your business.

Hosting & Data Security

We offer a range of long-term support services, all delivered with a consultative, proactive approach. Explore our support services below.

A bespoke platform to allow the public to submit toy invention ideas.

Hasbro wanted to do something unusual in the toy industry: open their invention process to everyone, not just professional inventors. We designed and built a platform where anyone with a toy or game idea can submit it directly to Hasbro's team.From brand identity to visual design to the platform build, we created an experience that makes the submission process feel accessible and inspiring. The platform handles everything from idea submission and evaluation to secure IP management, giving Hasbro a streamlined way to discover the next generation of toys.

Hasbro

Hasbro’s new platform needed to integrate with the existing professional inventors platform we’d built for them.

We'd previously built Hasbro's platform for professional inventors. The new public submission system needed to integrate seamlessly with that existing workflow.Public submissions flow into the same external inventor management platform, where Hasbro's team reviews and evaluates all ideas in one place. This unified system means promising concepts from public inventors get the same consideration as professional submissions.

Bespoke Integrations

Established in 1923, Hasbro are one of the worlds largest children’s toy manufacturers, with brands such as Monopoly, Dungeons & Dragons and Peppa Pig part of their vast portfolio.We’re been working with Hasbro for over a decade, and we continue to work with them to allow inventors and creators across the globe to submit their creations to Hasbro, allowing their portfolio of games to continue to grow.

Building a custom software platform for one of the world's largest toy manufacturers. 

Building a custom software platform for one of the world's largest toy manufacturers.

Dan Matthews

If you’re looking for a long-term partner to help you grow your digital presence, get in touch and book an initial consultation.

Got a project in mind?

We take a collaborative approach to discovery, listening to your challenges and goals before recommending solutions. No assumptions, no pushing technology for the sake of it, just practical insights that help you make informed decisions about your project.

We take a collaborative approach to discovery, listening to your challenges and goals before recommending solutions. No assumptions, just practical insights.

We take a collaborative approach to discovery, listening to your challenges and goals before recommending solutions. No assumptions, just practical insights.

Discover

We connect your existing SaaS systems with your website, app, or portal using our Faraday middleware. Whether you're using Salesforce, a custom internal system, or a mix of third-party tools, we bring everything together so your digital presence works harder for you.

We connect your existing SaaS systems your website, app, or portal using our Faraday middleware.

We connect your existing SaaS systems your website, app, or portal using our Faraday middleware.

We connect your SaaS systems with your website, app, or portal using our Faraday middleware. We bring everything together so your digital presence works harder for you.

Integrate

More services

We work with you to define clear goals and KPIs, then help you hit them. As your business evolves and priorities change, we incorporate new targets into our approach. That way, we're always working towards the same objectives as you, not chasing outdated benchmarks.

We stay on top of the latest technologies, best practices, and industry trends. When we spot an opportunity to improve your website, app, or portal, we'll bring it to you. Whether that's a performance upgrade, a design refresh, or a security update, we keep things moving forward.

We don't dictate solutions or push ideas you don't need. Our approach is collaborative, with regular weekly or fortnightly check-ins to keep everyone aligned. These meetings give us space to discuss progress, flag challenges, and make sure we're always focused on what matters most to your business.

Bespoke website with Salesforce integration for a leading connector manufacturer.

Website design and build with custom Salesforce integration that slashed page load times by 90% for a leading connector manufacturer.

Hosting & Data Security

Overview

Approach

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Simplicity

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Maintenance

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Regulations

Wightlink

Large-scale UX research, content auditing and website build for Wightlink.

Got a project in mind?

Book a consultation

Support more

Retained