Integrations

Website

Bringing Howden’s AI-powered Tilt insurance app to life.

For Tilt, a new digital-first insurance proposition backed by Howden, the ambition was clear: create an experience that matched the expectations of modern customers, while operating safely within a regulated insurance environment.Tilt was conceived as more than a transactional insurance product. It needed to give customers confidence, clarity, and control, while also reducing the operational friction that has traditionally characterised insurance. We partnered with Tilt to bring this vision to life, building a cross-platform mobile app that enables customers to manage their insurance digitally, supported by targeted automation and deep enterprise-grade integration.

Overview

Policies, endorsements, claims, and documentation are often fragmented across systems, with many customer journeys still dependent on phone calls, emails, and manual processing. For Tilt, the challenge was not simply to <a href="https://sidigital.co/services/develop/mobile-apps">build an app</a>, but to establish a digital foundation that could support a new way of operating. The experience needed to feel effortless for customers, while meeting the demands of regulation, data integrity, and internal governance. Automation had to be introduced carefully, ensuring that AI-supported journeys enhanced trust rather than undermining it, and that human expertise remained available when it mattered most.At the same time, the platform had to be capable of evolving. Tilt was designed to grow, with new products, features, and customer journeys planned over time. The technology underpinning the app needed to support that ambition from day one.

The challenge

Our focus was on creating a platform that balanced simplicity at the front end with robustness behind the scenes.

We built a cross-platform mobile application that gives customers visibility and control over their insurance, while <a href="https://sidigital.co/services/integrate">integrating seamlessly</a> with Tilt’s core systems and enterprise back end.The app was built within Microsoft’s enterprise ecosystem, combining secure authentication, AI-assisted customer support, and real-time data synchronisation. This approach ensured the experience remained fast and intuitive for users, while maintaining accuracy, oversight, and compliance across the insurance lifecycle.

The approach

In insurance, customer support is central to trust.

Rather than positioning AI as a replacement for human expertise, it was designed as a practical layer that helps customers get answers quickly while ensuring appropriate oversight remains in place.The Tilt app provides customers with always-on assistance that can respond to common queries and surface relevant information using policy and customer context. Where conversations require judgement, reassurance, or deeper investigation, they are seamlessly routed into Tilt’s Microsoft Dynamics environment, allowing support teams to step in with full visibility of the customer’s history.This blended approach shortens resolution times for routine interactions, reduces unnecessary handoffs, and ensures that more complex or sensitive cases receive the attention they deserve.

AI-enabled customer support

Tilt was built around the principle that customers should be able to manage their insurance on their own terms.

The app is designed to enable users to view and manage policies, start a claim, and access documents at any time, without relying on phone calls or manual follow-ups. Additional servicing capabilities will be introduced over time, further reducing the need for offline interaction.Commercial insurance often involves more than one person within a business, so flexibility was a key consideration. The app includes permission controls that allow policyholders to invite colleagues with clearly defined levels of access, supporting collaboration while maintaining overall control.By automating routine processes such as renewals and payment handling, Tilt removes much of the administrative burden traditionally associated with business insurance, freeing customers to focus on running their businesses rather than managing paperwork.

Self-service by design

Seamless integration was essential to the success of Tilt.

The <a href="https://sidigital.co/services/integrate">app connects</a> directly to Tilt’s enterprise platforms, including Microsoft Entra for authentication, Microsoft OpenAI for intelligent support, and Dynamics CRM as the system of record.Insurance data is complex, and inconsistencies can quickly erode trust. To address this, we implemented real-time data transformation and synchronisation logic, ensuring that policy updates and customer changes are reflected accurately across all systems. This eliminates manual rekeying and reduces the risk of discrepancies, providing a consistent experience for customers and internal teams alike.

Enterprise integration and data integrity

Tilt was designed with long-term evolution in mind.

The modular architecture allows new functionality, products, and journeys to be introduced without disrupting the core platform. The notification infrastructure supports future customer communications, from service updates to promotional messaging, while maintaining compliance and control. This foundation gives Tilt the flexibility to adapt and expand the proposition as customer needs and market conditions change.<h3>Impact</h3>The app has enabled Tilt to launch a genuinely digital insurance experience. It provides customers with greater autonomy and transparency while reducing reliance on manual servicing. It establishes a scalable platform that supports both operational efficiency today and continued innovation in the future.

Built for growth

Tilt is a digital-first business insurance platform, built to give customers greater control, clarity, and confidence when managing their insurance. Backed by Howden, Tilt combines the speed and simplicity of a digital product with the strength and credibility of an established insurance group. Founded in 1994, Howden is an independent, employee-owned insurance brokerage with a global footprint and a strong client-first ethos.

Bespoke website with Salesforce integration for a leading connector manufacturer.

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More work

Bringing Howden’s AI-powered Tilt insurance app to life.

Tilt combines AI-assisted support and self-service to deliver digital-first insurance, built for trust, scale, and regulation.

Tilt combines AI-assisted support and self-service to deliver digital-first insurance, built for trust, scale, and regulation.

Tilt

Setting the foundation for a future-proofed digital presence for Harwin.

Harwin came to us wanting to refresh their online presence, modernise their platform, and fix the technical issues that had built up over time. More importantly, they needed a website that could actually handle 4,000+ products and make them easy to find.So, we rebuilt the site from the ground up. The new platform brings together Harwin’s <a href="https://sidigital.co/services/integrate/salesforce">Salesforce</a> system for product data, <a href="https://sidigital.co/services/integrate/asset-management-software">Bynder</a> for digital assets, and Payload CMS for content management, all via our secure <a href="https://sidigital.co/faraday">Faraday middleware</a>. Everything syncs automatically, so when Harwin updates a product in Salesforce, it appears on the website almost instantly.The results speak for themselves. Pages load 90% faster, product information stays accurate across over 4,000 products, and customers can find exactly what they need without the wait. It's a website that matches the precision of Harwin's aerospace-grade connectors.

Harwin manufactures over 4,000 products. From connectors for spacecraft and medical devices to high-reliability applications like UAVs. We redesigned and restructured how customers discover and explore them.

Always up-to-date Thanks to our <a href="https://sidigital.co/faraday">bespoke middleware, Faraday</a>, the Harwin website syncs website data with their Salesforce database. When their team updates a product, those changes appear almost instantly. No manual updates, no stale data. Salesforce also acts as a source of truth for all of Harwin’s data, so there’s one key place to check data.Filtering that works We integrated Elastic Search to handle complex queries instantly. Filter by connector type, mounting style, contact material, or any combination, and results appear in milliseconds. We’ve seen a 97% increase in filter interaction since launch, showing customers are actually using it.Everything in one place Product images and technical documents pull from Bynder. CAD files display through TraceParts and Samacsys. Real-time stock availability appears via TrustedParts. All running on our custom middleware and a REST API.

Finding Products, Fast

Harwin’s new website is built using Payload, a modern, headless CMS.

The site is built using Payload CMS, a modern content management system. Harwin's marketing team can create and edit pages without developer help. Dynamic components keep the design consistent while giving them flexibility for new content.The interface is clean, navigation is logical, and everything is built to help users find what they need fast. Want to know more about why we use Payload? Read our <a href="https://sidigital.co/lab-notes/why-weve-swapped-wordpress-for-payload">Lab Note about the benefits</a>.

Built on Payload

We built a tool that lets Harwin's customers configure custom cables, preview them in 3D, and submit them directly to sales.

Many of Harwin's customers need cables built to exact specifications. We designed and built a tool that lets them configure exactly what they need, see it in 3D, and submit it directly to Harwin's sales team.The interface uses a sidebar layout that guides users through each option logically, taking them through cable length, connector type, contact configuration, and more. As they build, a live 3D model updates in real-time via CADENAS' rendering engine. Visual cues like colour selectors and clear selection states make the process straightforward, even for more complex configurations.Once configured, users can submit their request, which feeds directly into Harwin's Salesforce. They can also download a PDF datasheet or export CAD files in multiple formats. What used to take multiple emails now happens in minutes.

Custom Cable Configurator

Since 1952, Harwin has been an industry leader in electrical connectors used in spacecrafts, airplanes, and electric vehicles, to name a few. We’ve established a relationship with Harwin over the last few years to become their digital partner, pushing their digital presence to new levels and enabling their business to grow through a powerful, fully integrated website.We continue to work with Harwin to push and develop their Salesforce website integration, always looking for growth opportunities and areas of improvement.

Website design and build with custom Salesforce integration that slashed page load times by 90% for a leading connector manufacturer.

Work

Tilt

Bringing Howden’s AI-powered Tilt insurance app to life.

Harwin

Bespoke website with Salesforce integration for a leading connector manufacturer.