Wightlink
Large-scale UX research, content auditing and website build for Wightlink.


We believe every project should be grounded in thorough research. Following our initial discovery workshop, we'll explore everything from technologies and platforms to user behaviour and design trends, giving us the insight we need to recommend the best possible solution to the challenges you're facing.
This research allows us to make informed decisions at every stage. You'll know the solutions we put forward are backed by evidence, built for the long-term, and designed to deliver real results for your business.
Our research ensures we're working with the most up-to-date technologies and platforms throughout your project. That has a direct impact on longevity. You won't be left with an outdated tech stack that needs replacing in a few years, so you can avoid the cost and disruption of an unnecessary rebuild.
We'll look closely at how your customers and users interact with your business, identifying any friction points or hurdles in their journey. These insights shape what we build, ensuring your website or app is designed around the people who'll actually use it.
The research we carry out depends on what you need. For websites and apps, that might mean user research, journey mapping, and usability testing. For branding projects, we'll focus on your market, competitors, audience, and positioning. Every project gets the research approach that fits.
At Wightlink we endeavour to provide the best possible user experience for prospective and returning customers to our website. So far, I am thrilled with the new website’s performance and handling of traffic flow. Moving forward, Wightlink expects to handle the growing traffic levels with maximum efficiency, making it easier than ever for visitors to be transported to the Isle of Wight on our ferries.
Keith Greenfield - Wightlink
If you’re starting a new project, we’d love to work with you to find a long-term solution that works for your business.
To get a deeper understanding of your business, we run in-person and online workshops that dig into the challenges you're facing and where you want to get to.
We bring everything together into a clear, practical solution to the challenges we've identified through our workshops and research.