Our clients look for a digital studio with experience. Someone who’s been there and done that. We partner with clients from the initial seed of an idea, helping it get the best start in life. And, once their idea starts to grow, we provide the support framework to help nurture it further.
Our consultancy workshop is the opportunity for us to work with you to get under the skin of your project. To find out where the strengths and weaknesses are.
We also use this time to tease out any problems or opportunities, get them down on paper and for us to start thinking about how we can solve them. Finally we need to know what success looks like to you. What will make the project a success and what will make your life easier.
We digest and distill this information to shape a digital strategy document, providing a range of goals, timelines and project scope.
Before starting the design & build, we undertake a thorough research stage. Your customers are at the heart of this and they help us to gain an understanding around what they want to achieve and the challenges that they are facing.
Using a combination of qualitative and quantitative methods, we identify these key learnings to gain a deep insight of customer needs. Their needs are considered with every design decision.
From experience, our user centred research will generate you the best returns and customer retention rates.
“Co-op insurance have worked with Si digital for over 6 years. All the team have been great, with a can-do attitude and excellent design and development on both our website and customer portals. Si digital mix speed of change with the right level of control, understanding our needs and our customers needs to meet expectations.”
Steve Kerrigan - Direct Motor (Interim) and Telematics Product Manager, Co-op Insurance
During the design phase of the project, we take all of our learnings from the research stage and begin to apply these to prototypes. Specific site flows or full page concepts are then tested and validated with end users to ensure we’re providing a simple and intuitive user experience.
Building a great user experience for your customers is as important as ensuring the security and availability of their data. We've built secure, FCA compliant applications for national and global clients. We blend the importance of security with the need to get new features live quickly - helping you stay ahead of the competition.
During the consultation phase we discussed what a successful project would look like. Together we have delivered the project, the site is live and your customers are loving it.
But now you’ve got to deliver ROI. Both tangible quantitative metrics and the equally important qualitative returns. Are your customers engaging with your site? Are they turning in to your best advocates? Is the rest of your industry looking to your site as the market leader? This is where our partnership starts to really flourish.
We use a range of tools, research methods and industry knowledge to implement ongoing change. Working closely with you to discuss and prioritise your business needs, we implement and measure changes that have a tangible effect on the bottom line.
Lendy, one of the leading P2P platforms, came to us to realign their website and systems in order to cope with their high expected growth. Three years later, Lendy continue to grow and we continue to provide the confidence to help them.